Date: 20/03/2024 

Our contact details  

Kitchens by Dexter Ltd 
63 Avon Crescent, Stratford upon Avon, CV37 7EZ 
01789 295047 

The type of personal information we collect  

We currently collect and process the following information: 

• Customer name, property address, email address and phone number • Occasionally financial information such as bank details, should we need  to refund a payment. 

How we get the personal information and why we have it  

Most of the personal information we process is provided to us directly by  you for one of the following reasons: 

• to contact you regarding designs, quotes, sales and invoicing  • to respond to queries  

• to attend your property for necessary site visits  

We also occasionally receive personal information indirectly, from the  following sources in the following scenarios: 

• contact details sent through from Second Nature, given via online  brochure requests  

We use the information that you have given us in order to contact you with  more information.

We may share this information with our approved contractors so they can  attend the site. We do not share your information with any other third  parties for marketing purposes. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful  bases we rely on for processing this information are:  

(a) We have a contractual obligation.  

(b) We have a legitimate interest.  

How we store your personal information  

Your information is securely stored.  

We keep paper copies containing your contact details and any information  relating to the contract for eight years. We will then dispose of your  information by securely shredding any paper copies of your contact  details. 

Any contact details that are stored on our hard drives or company cloud  drive are stored for eight years and then deleted of the system.  

Any contact details stored through online software programs, such as our  accounting or quoting software are held for eight years and then deleted. 

Any financial details, such as bank account details are stored through the  internet banking system and subject to their data protection policies for up  to seven years. 

Your data protection rights  

Under data protection law, you have rights including: 

Your right of access - You have the right to ask us for copies of your  personal information.  

Your right to rectification - You have the right to ask us to rectify personal  information you think is inaccurate. You also have the right to ask us to  complete information you think is incomplete.  

Your right to erasure - You have the right to ask us to erase your personal  information in certain circumstances.  

Your right to restriction of processing - You have the right to ask us to  restrict the processing of your personal information in certain  circumstances.  

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in  certain circumstances. 

You are not required to pay any charge for exercising your rights. If you  make a request, we have one month to respond to you. 

Please contact us at info@kitchensbydexter.co.uk or 01789 295047 if you  wish to make a request. 

How to complain  

If you have any concerns about our use of your personal information, you  can make a complaint to us at Kitchens by Dexter, 63 Avon Crescent,  Stratford upon Avon, CV37 7EZ or info@kitchensbydexter.co.uk. 

You can also complain to the ICO if you are unhappy with how we have  used your data. 

The ICO’s address:  

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
SK9 5AF 

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

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